Privacy Policy
Last updated: May 2025 · Effective immediately
1. Overview
EasyBooking ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our hotel booking services. By using EasyBooking, you consent to the practices described in this policy. This policy complies with the Prevention of Electronic Crimes Act (PECA) 2016 and applicable data protection principles under Pakistani law.
2. Information We Collect
We collect the following types of information: • Personal identification: Full name, CNIC (where required), email address, phone number, and date of birth. • Booking information: Check-in and check-out dates, number of guests, room preferences, and special requests. • Payment information: Transaction references, payment method type, and sender name. We do not store full bank account numbers or card details. • Device and usage data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. • Communications: Messages, queries, or complaints you submit through our platform or WhatsApp support.
3. How We Use Your Information
We use your information for the following purposes: • To process and confirm your hotel bookings. • To communicate with you about your reservations, including confirmation emails and reminders. • To provide customer support via WhatsApp, email, or phone. • To verify payments and prevent fraudulent transactions. • To send promotional emails and deal alerts (only with your consent; you may opt out at any time). • To improve our platform, fix technical issues, and analyse usage patterns. • To comply with legal obligations under Pakistani law.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data transmission, restricted access to personal data within our team, and regular security reviews. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 3 years. Account data is retained until you request deletion. You may request deletion of your personal data at any time by contacting us, subject to any legal retention requirements.
8. Your Rights
You have the following rights regarding your personal data: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal data, subject to legal obligations. • Objection: Object to the use of your data for marketing purposes. • Portability: Request your data in a portable format where technically feasible. To exercise any of these rights, contact us via WhatsApp at +92 315 993 9996 or email support@easybooking.pk. We will respond within 14 business days.
9. Third-Party Links
Our platform may contain links to third-party websites, including hotel websites and payment providers. EasyBooking is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit through links on our platform.
10. Children's Privacy
EasyBooking's services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to remove that information from our systems.
11. WhatsApp Communications
When you contact us via WhatsApp, your messages are handled through WhatsApp's platform, which is governed by WhatsApp's own Privacy Policy. We use WhatsApp solely for customer support and do not share your WhatsApp contact information with third parties. Conversations may be reviewed internally to improve our support quality.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on this page with a new effective date. Continued use of EasyBooking after changes are posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out: • WhatsApp: +92 315 993 9996 (24/7) • Email: support@easybooking.pk • Address: Islamabad, Pakistan We take all privacy concerns seriously and aim to respond promptly.
Questions about how we handle your data?
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